Your questions, our answers
We have created a list of the questions most frequently asked and our answers.
All second -hand designer handbags are sent from Switzerland. Shipping is free and insured. If you make an order outside of Switzerland, the possible customs costs must be borne by you.
Ja. Wir übernehmen die Transportkosten vollständig. Von DHL werden Sie eine Rechnung zur Verzollung erhalten.
the secondhandbags AG offers a 100%guarantee of authenticity for all bags we sell! In order to combat counterfeits and protect your purchase, our network of renowned brand experts carefully checks every article. We only sell bags that we would proudly wear ourselves - so you can complete your order with 100% trust.
Yes, we also offer the option of having bags authenticate through us. It is best to write us an email to firstname.lastname@example.org with all details about Bag. We'll take the time Bag to look at and you within 5 working days Bag Including the authenticity card to be returned. You can the Bag Feel free to send it to the following address or bring us personally.
The costs for shipping to us must be borne by you, but the return shipping to you is included in the price. The entire authentication service costs CHF 80.- per Bag. For Hermès bags, an additional fee of CHF 100.- is due.
Unfortunately, these images were more abusive by other people. This is particularly delicate with unique serial numbers. On the other hand, the informative value of these images drops, since every fraudulent seller can find such a picture on the Internet. Therefore, we decided not to publish any pictures of this kind.
Orders can be returned to us within 5 calendar days after delivery, the postmark is decisive on the package. The cost of the return must be borne by the buyer. The right of return also applies when buying on account. You can find all information on returning here.
We have a global network of suppliers. Due to customs processing, authentication processes and a final, thorough cleaning, it can unfortunately take up to 5-10 working days until the item is ready to dispatch. Important: If you pay in advance, this process only begins after receipt of payment.
We have a wide network of contacts and dealers. Without leaning out of the window too far, we can claim to be able to get almost any handbag. With a rare model, however, it can take a little longer. This is exactly why we have our wish list:Contact us here!
Secondhandbagsto stop by.
Sometimes we have unworn exhibition models. You will find a detailed description on every product page.
Bag Technology and marketing throughDates can be booked here.
If you order on account, you have the option of paying the invoice in full or in installments. You only decide conveniently when receiving the invoice. The payment period is always 14 days. Please note that we are on account with our financing partner Technology and marketing throughPowerpay
Please use the empty deposit certificate for the transfer and enter the total invoice amount.
Would you like to pay the invoice amount in installments?
Please enter the desired payment amount in the empty deposit certificate. The minimum payment amount is 10% of the value of the goods. If you make a partial payment, you will receive an invoice every month until the entire amount is paid. The open amount increases by 1%every month. The amount to be paid can be re -elected with each rate. PowerPay also charges a processing fee of CHF 2.90 (post) or CHF 1.90 (email) per invoice.
Nein, leider können wir diesen Service nur an Einwohner der Schweiz anbieten.
We work with powerpay.ch when buying on account. There can be various reasons for a rejection:
• You are not yet of legal age.
• You cannot be found with the address given.
• Your personal accounting at this point is not enough.
• You are in default of payment.
For data protection reasons, we do not receive any further information from PowerPay in most cases. Please contact Technology and marketing throughHere directly to PowerPay for more information.
No, only vouchers are valid for the rent that are specially marked with rent.