OUR AUTHENTICITY GUARANTEE

AUTHENTICITY GUARANTEE:

We from Secondhandbags AG are committed to providing you with a pleasant and risk-free shopping experience. Buying luxury goods online can be intimidating and it can be difficult to judge whether the treasures on offer are real or not. We have been familiar with our customers' concerns for over 15 years and offer a 100% authenticity guarantee for everything we sell! To combat counterfeits and protect your investment, we check every item for authenticity. We only sell items that we would be proud to wear ourselves - so you can complete your order with 100% confidence.

AUTHENTICITY CHECK – PROCESS:

All of our authenticators have extensive personal and professional experience. With a passion for luxury vintage, they have bought and worn all the brands we sell themselves for years. We work with long-standing suppliers who provide us with additional guarantees of authenticity. Our suppliers receive ongoing training. This is to ensure that their brand knowledge remains accurate and up to date. Before uploading to our webshop, each item undergoes a strict inspection Authentication process subjected. Each element is viewed and checked individually and in combination: labels, data codes and serial numbers, stamps, hardware, seams, material, symmetry and general craftsmanship. After we have concluded that a product is authentic, a certificate of authenticity is issued by the Secondhandbags AG issued. The following information is noted on it:

• Bag model name
• Datacode
• Date of the exam
• Signature of the examiner

With this card you are entitled to have the authenticity of the card checked at any time Bag. Of course, if you ever decide to resell your piece, this also applies to the subsequent owner. However, the customer must provide proof of purchase from the original purchaser.

We from Secondhandbags AG want to be your most trusted source for authenticated luxury bags. Because trust is at the heart of everything we do, we offer a 5-day return policy.

You want one Bag have us authenticate you?

We also offer the option of having bags authenticated by us. The best way to do this is to write us an email to info@secondhandbags.ch with all the details Bag. We'll take our time Bag View it and send it to you within 5 working days Bag including the authenticity card to return. You can do that Bag Please send it to the following address or personally with Bring an appointment with us.

Secondhandbags AG 
Rennweg 57
8001 Zurich

You must bear the cost of shipping to us, but shipping back to you is included in the price. An amount of CHF 80 will be charged for the entire authentication process. For authenticating a Hermès Bag an amount of CHF 180 will be charged.

FURTHER INFORMATION:

We aim to be your most credible source for authenticated luxury. Do you have additional questions or concerns about the authenticity of an item you purchased? Contact us at info@secondhandbags.ch and we will be happy to find a solution with you.